How do I calculate the SLA from carrier provided numbers?

Service Level Agreements are important to compare when you are pricing your MPLS wide area network.  The problem is that many carriers utilize different cities to base their latency statistics.  This can make a precise comparison challenging. When obtaining quotations from different carriers,  one needs to “normalize” the SLA numbers to provide our clients a better comparison.  […]

I need a 100ms connection from Boston to China!

This morning, we received a call from a company that does software development in China, with their base of operations in the Boston area.  Today, they use a VPN over the internet and the performance is poor.  “We need latency of less than 100ms” I was told. I explained that the distance is so great, that […]